Privacy Policy
At Routely Systems Ltd. (“Routely”), we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data that you provide to us through our shipping platform. By using our platform, you agree to the terms and conditions of this Privacy Policy.
Information We Collect
We may collect various types of personal information from you, including but not limited to: Contact information such as name, address, phone number, and email address. Shipping details such as sender and recipient names, addresses, and package contents. Payment information such as credit card numbers or other financial information for billing purposes. Account information including username, password, and preferences. Communication information including your interactions with our customer service or support teams. Usage information such as IP address, device information, and browsing activity on our platform. Other information that you voluntarily provide to us.
How We Use Your Information
We may use the personal information we collect for the following purposes: To provide shipping and logistics services, including routing shipments, processing shipments, managing deliveries, and facilitating customs clearance. To communicate with you about your shipments, account updates, and service-related notifications. To process payments for our services and to provide customer support. To personalize your experience on our platform and improve our services. To conduct research, analytics, and data analysis for internal purposes. To comply with legal and regulatory requirements, and to protect our rights and interests.
How We Share Your Information
We may share your personal information with third parties in the following circumstances: With our shipping partners, carriers, and service providers who assist us in delivering our services. With customs authorities or other government agencies as required by law. With trusted third-party vendors for purposes such as payment processing, data storage, and customer support. With our affiliates or successors in the event of a merger, acquisition, or sale of our business. To comply with legal obligations, enforce our terms of service, or protect our rights and interests. With your explicit consent or as otherwise disclosed to you at the time of data collection.
Data Security
We implement reasonable security measures to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account information and password.
Your Rights and Choices
You have certain rights and choices regarding the personal information you provide to us. You may: Update, correct, or delete your personal information through your account settings. Opt-out of receiving promotional communications from us by following the instructions in our communications or contacting us directly. Request access to or a copy of the personal information we hold about you. Request the erasure or restriction of your personal information, subject to applicable laws. Object to the processing of your personal information for certain purposes. Withdraw your consent to our collection, use, or disclosure of your personal information.
Third-Party Links and Services
Our platform may contain links to third-party websites or services that are not owned or controlled by Routely. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third-party websites or services before providing any personal information.
Children's Privacy
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
International Transfers
As a global shipping platform, your personal information may be transferred and processed in countries outside of your country of residence, including countries that may have different data protection laws. By using our platform, you consent to the transfer of your personal information to these countries, subject to applicable laws.
Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. We will notify you of any material changes to this Privacy Policy by posting a prominent notice on our platform or by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and safeguard your personal information.